About Us
About Superior Comfort Heating and Cooling in Flatrock, Michigan
We offer a wide range of heating and AC services in Flat Rock, MI including:
- Air conditioner repair and replacement
- Furnace repair and installation
- Furnace maintenance
- Heat pump repair
- Indoor air quality services
- Water heater repair and maintenance
- Tankless water heater services
- Digital Thermostats
- Carbon Monoxide Tests
- Filter Replacement
- 21-Point Check Tune-ups
We also sell and provide services for
- Furnaces
- Air Conditioners
- Heat Pumps
- Boilers
- Ductless units
- Filters
- Indoor Air Quality
- Annual Maintenance
- Whole House Humidifiers
- Water Heaters
- Thermostats
In case of emergencies, we also offer emergency services. We specialize in installing Rheem products, which come with industry-leading warranties and performance. Our commitment to delivering excellent customer service is reflected in our long list of satisfied customers. When it comes to determining the perfect HVAC system for your home or business, contact our team and we’ll be happy to provide a free, no-obligation consultation.
What’s more? Experience the Superior Comfort Heating Cooling difference today! We look forward to adding you to our long list of customers. Schedule a service appointment today and be one step closer to enjoying the comfort of your home or business at its best.
Mission, Vision, Values
WE’RE COMFORTABLE WITH WHO WE ARE
CORE MISSION
Superior Comfort is dedicated to helping our neighbors in the Downriver, Michigan area stay comfortable and safe in their homes by ensuring that their heating and cooling system is functioning optimally, delivering a premier experience, and supporting our team members fully.
We are committed to helping the homeowner maintain their equipment, determine whether repair or replacement is the best option for their unique situation if problems arise, and performing the appropriate service with excellence and integrity. We care for each customer and their home or business as if it were our own. At the same time, we provide encouragement and educational opportunities for our team members in order to help them achieve their professional and personal development goals.
VISION
Superior Comfort’s vision is to be the premier heating and cooling company in the region by providing both the highest level of excellence in customer experience and fostering an environment in which our team members grow and thrive.
VALUES
We are committed to our customers.
Our objective is simple: keep our customers comfortable. We strive to exceed expectations during every customer interaction, from the first call through service or installation and beyond. We continue to care for our customers once the job is complete so that they stay comfy and satisfied. Our staff is skilled, professional, friendly, knowledgeable and always ready to help.
We exemplify integrity.
We are honest, transparent and ethical in all of our interactions. Our goal is to build lasting relationships with our customers and team members. We present a clear picture of the situation and discuss the options with the homeowners so that they understand and can make an informed decision with which they, and our technicians, feel comfortable.
We believe in continuous improvement.
We are passionate about learning and innovation. Our technicians and management routinely engage in continuing education to stay current with the latest technology and process improvements. Our equipment and vehicles are always up to date and in great condition. We are dedicated to providing the best service possible, as well as the best working environment for our team members. Our efforts place us at the forefront of the HVAC industry.
We are dedicated to excellence.
Superior Comfort owner, Scott Little, began his HVAC career at the age of twelve. He learned early that striving for and achieving excellence is vitally important. All of our professionals have the same mindset and the company is built around this central theme. We do things right to the very best of our ability, for every customer and team member, on every job. Excellence is our standard.
We promote teamwork.
We know that the best way for us to take care of our customers and all of our team members is to work together. Our technicians coordinate with each other, our salespeople, and office staff to ensure that each customer receives an outstanding experience throughout the entire process. We provide a welcoming and inclusive environment at Superior Comfort where all are valued, treated with respect, and given the support necessary for success.
We are accountable.
We make every effort to ensure that each job is completed in a timely manner with top notch work and equipment. If something unusual happens that creates a challenge, we will work hard to make it right until the customer and technician are satisfied.
